Was nervous buying because there were no previous reviews and it’s a big purchase. I paid for installation but didn’t need it because it is very simple to the point i could have put it together when i was 6 years old. So no need to pay 90$ for installation. Settings are simple i just wished it was real leather all around being the price and doesn’t seem to get the upper shoulders as well as i’d like. Other than that seems like a good buy so far.
Rated 5 out of 5
Chenping li (verified owner)–
My husband and I like this massage chair very much. The only shortcoming is that it can’t massage big legs, which is the only shortcoming. I bought the most high-end massage chair of this brand. 2 days delivery, within the stipulated time, the transport is very good
Rated 5 out of 5
BJ (verified owner)–
Stay FAR AWAY from this company!!! There’s LITERALLY NO CUSTOMER SERVICE! The chair arrived less than a week ago and seemed OK but the heating function does not work! Otherwise everything was fine, massages were great. Called, emailed, left voice messages for them, and NOBODY responds!. Do not buy from them! If something goes wrong (and something always does)…..You will get no support!. I’ve purchased/used other massage chairs and Never had issues like these. RUN in the other direction folks! Returning it!
UPDATE: So I was contacted by one of the team leaders for this company about a week after and he sincerely tried to assist and attempted service recovery. He was very apologetic for the delay in response by their customer service team and took ownership as the manager for the issues. That was much appreciated after the fact, and gave me some sense of appeasement. Would consider trying one of their products in the future as they truly seem to care about service recovery and customer satisfaction.
Rated 5 out of 5
Harold P. Blaise (verified owner)–
Fits perfect in bedroom. Color is right on.
Rated 4 out of 5
cody (verified owner)–
6 MONTH UPDATE: Still regularly use this chair! I have found that my knees do not like the side-to-side motion included in some of the programmed massages but still not regretting this purchase.
This puts my husband and I to sleep more often than not! SUCH a relaxing experience. Love the foot rollers and the legs adjust to my short self. One con is that it rarely locates my shoulders properly in the body sync and the manual adjustment period is too short to always get it right. In that case, I have to start all over again which is an unnecessary hassle. Also, I wish the heated seat worked a little better. Hard to tell it’s on.
Rated 5 out of 5
p (verified owner)–
Works great!
Rated 5 out of 5
Mugz30 (verified owner)–
Wife looks forward to using after a long day of work. Very useful after a stressful day.
Rated 5 out of 5
Lorena Gonzalez (verified owner)–
This was a really great investment! I’m very glad I purchased this chair because it’s very great, my entire family loves it so much and we don’t go to get massages anymore anywhere but the comfort of our home! I would definitely recommend!!
Rated 5 out of 5
PAUL N. (verified owner)–
This is like a 10k massage chair for a fraction of the price. Full of features and very nice materials.
Rated 4 out of 5
jesse smith (verified owner)–
Like the various massage styles and comfortable chair. Stretching feature helps to lose up tight muscles and joints. Note: Chair is full size and barely fit through the bedroom doorway even with the door taken off.
Rated 4 out of 5
Philip (verified owner)–
I have not used a lot of massage chairs before but I definitely like this one. It offers a lot of different pre-set massage settings and it even offers a spot massage. You can manually select an area along the SL track and have it stop. Then you can choose a type of massage like Kneading and play with the settings such as width and intensity. The timer offers a max of 30 minutes and it increases in 5 minute increments starting from 5 minutes. So far I have enjoyed using it after work or for a post gym muscle relaxation (there is a muscle relax preset massage that is very good). I do not have any major complaints so far except that the cushion seems to have conform to the machine (meaning the padding seems to be thinner than expected along the SL track, maybe it was designed that way).
Rated 5 out of 5
GRS (verified owner)–
We received this chair as a gift from a family member. It was a very generous gift! I just wish that the described functionality lived up to the company’s own specs in the user manual.
Pros: The PS6500 is almost completely assembled out of the box. The footrest is the only thing that needs to be attached, along with two multi-pin electrical connectors, and a pneumatic line. It is very easy to do even if you are only slightly mechanically inclined. The touchscreen only needs to be snapped into its cradle, and the A.I. Care sensor needs to be placed in its bracket. Those items are already hard-wired. There are some zippers that need to be zipped up on the seat, and then you are up and running.
The chair has many different programs and the leg extension is spring loaded to conform to your height. The heat doesn’t get too hot, but I’m sure that will keep the seat materials from prematurely breaking down over time. There are pneumatics for the arm, shoulder, and leg massage. The foot rollers feel good. The Shiatzu Massage is pretty intense and the track takes it from your neck to the lower glutes. The chair senses you height, but you can make manual adjustments if needed. There are 25 ambient white noise sounds that are selectable to play while you are massaged. It has a wireless charging cradle above the left armrest. There are adjustments to increase air intensity, speed, and strength. Overall, I found the massage capabilities to be very relaxing. It has so many programs that it will probably take weeks to get through them all.
Cons: The Bluetooth is a little wonky. When I first tried to connect per the user manual instructions, it said an app was needed when I tried to select it from the dropdown list on my phone. The user manual states that it should ask for the four digit password code provided to pair. I shut it down overnight, tried it again the next day, and this time it worked as described in the user manual. I did try downloading the app, but it is not connecting. I emailed Real Relax and they are working on an app fix. I don’t think you really need an app though. When you are in the chair all of the controls are right there in front of you, including voice command.
Rated 5 out of 5
Jennifer Waters (verified owner)–
I feel better, I sleep better, and my kids enjoy as well!
Rated 5 out of 5
Ioanna (verified owner)–
Working the hours that I work and the lifting I have to do on my heavy duty job this machine has been the best possible solution. I come home and melt in the chair. It has so many various functions to massage you in different areas and with different intensities and form. My mother in law who is a recovering stroke survivor uses this daily for fifteen minutes and puts on the tranquil music. She said that this makes her right side which has been numb for 13 years feel so much better.
I would recommend this for anyone who is looking for a massage chair. You will not regret it. It truly is so relaxing.
Rated 5 out of 5
Massage chair is very helpful, so comfortable, and it looks so nice! (verified owner)–
The massage chair is very comfortable and helpful and looks nice !
Rated 5 out of 5
Noel (verified owner)–
Easy to assemble. Great massage chair.
Rated 4 out of 5
B. Montgomery (verified owner)–
Revised**** They finally reached out and sent the correct part. Now it works well. ****
I have filled out their online product support page, I have emailed them, I have called them and I am currently on hold for the 4th call. Still no actual response other than, “We will contact you soon.” My item arrived on June 14th without the parts to attach the foot piece and I have reached out daily since then. Today is June 28th. I am fed up and feel the only option is to return the item!! This is my 3rd RealRelax purchase and the chairs are great but the service is awful!!!
Rated 5 out of 5
Anseladams (verified owner)–
I love it so much I bought one for my parents. It is always a hit with guests. Highly recommend.
Rated 5 out of 5
Diana L. Boger (verified owner)–
we love our chair, it is relaxing, and I’m not good at relaxing, this chair, relieves pain, stretches out sore muscles. the heat in the back is an added bonus. I can not say enough good about this chair, we love it, it is comfortable beautiful. We keep trying new programs, each program can be adjusted to your needs. i would give this chair a10 star if they had it . Buy this chair if you are seriously looking you won’t be sorry
Rated 5 out of 5
Craig Pollard (verified owner)–
Paid a little more than I wanted to, but after reading with the reviews, I decided to make the purchase.
I’ve only had the chair for a couple of weeks, but I get in it daily. I have frequent lower back pain and it has eased the tension and the pain very well.
Excited to find out about its longevity, but the functionality is outstanding.
Rated 5 out of 5
Kyler Daugherty (verified owner)–
Yes it’s heavy and yes measure your doors! It took 4 people to get it inside and carry it upstairs. But OMG was it worth it! I love this thing so much! My friends ask to come over to use it all the time! Everyone is in love with it! I would say if you weigh over 250 pounds maybe go with a different model. My dad and mom are both bigger people and yes the chair worked for them, but both couldn’t get their arms in side arm massages, while in the chair. I weigh 170 lbs and this thing is as if it was built for my body perfectly. I use it every single day. I have neuropathy in my neck from a car accident ten years ago. And this chair has helped me tremendously. ALSO IF YOU WANT IT TO DO YOUR NECK FLIP THE PILLOWS UP! I was Leary about getting this chair because of complaints about it not massaging neck enough. On the screen it will tell you to flip pillow up if want neck done. And omg does it massage neck. Sometimes I’m like ahhhh too much tooo much haha. After I use the chair I hang upside down at a 45 degree angle in my inversion table ($130), my neuropathy use to be a 8 or 9 and now it’s like a 1 or 2!!!
Rated 5 out of 5
TatsuSaisei (verified owner)–
I LOVE this chair! I fell in love with the FAVOR-06 model that our community college bought for its student wellness center, and after just ONE use in that model I decided to shop for my own. I would have been content with the model I originally tested, but after seeing the features in this model, I felt it was well worth the upgrade, to go with the BEST model they currently make (as of Aug 2023)The ONLY complaint I have about this chair, over the FAVOR-06, is that the 06 model has foot rollers, that “spin” in a circular motion, where the foot scrapper of this chair is a tad too strong, and a few times I recoiled from the strength of it, but I have sensitive feet. You quickly learn to “relax” and allow your feet to move instead of being so rigid (which is ultimately the purpose of these machines… to loosen you up from being so tense)A further note, if you are not used to getting a massage, you are going to be sore after the first few sessions, this is absolutely normal and should not make you feel like there is anything wrong with you, or the chair. Give your body a week or so to get used to it and you will find yourself craving to use it more often than not!With 4 adults in my house, the biggest challenge is coordinating the usage due to owning just one chair.Be advised too, you do NOT want to use for more than 30 minutes at a time, and you want to allow the machine to rest between sessions, or you may prematurely wear out and/or overheat the devices motors.If you are even remotely on the fence about getting one, get it!
Rated 5 out of 5
PRI…leader (verified owner)–
I get in at 7pm and wake up clueless at 2:30am. This chair puts you to sleep, so amazing. Say bye bye to sore muscles
Rated 5 out of 5
Mustafa (verified owner)–
It’s a 5 star for the price 4.5 star if I compare it to the $10,000 massage chair It has 90% of the things the real expensive ones do. Need calf rollers & foot rollers can be better Also if rollers can hit next to neck that would have been 100%
Rated 5 out of 5
Sara (verified owner)–
Purchased this after I realized how much I was spending at the chiropractor and on physical therapy for my various back and nerve pain issues. A massage chair is obviously ridiculously expensive and I can’t believe I did it, but I don’t regret it for a second. I use it while I’m watching TV at night and it not only makes my back feel better but I can actually feel my circulation being better… and my nerve pain is less… and it’s just such an indescribable positive feeling of doing something good for my health and wellbeing. The heat function is so comforting and the way it stretches in the Thai and Indian message modes is incredible. I chose this particular model/brand partially because of the color and design and it fits perfectly with my other furniture. It’s a huge hit and conversation piece for anyone who visits and I love that others can enjoy it too! This chair seems reasonably priced for what you are getting and if you can swing it you will be glad you did.
Rated 5 out of 5
A. Wilson (verified owner)–
We use it everyday, we love it. If you are shorter than 5’2” it’s not really going to get your calves. I do wish the chair got your butt more. Also, you can set it to where it massages your feet the whole time.
admin –
Thank you for your kind purchase. If there’s anything we can do to help, let us know.
Thomas (verified owner) –
Was nervous buying because there were no previous reviews and it’s a big purchase.
I paid for installation but didn’t need it because it is very simple to the point i could have put it together when i was 6 years old. So no need to pay 90$ for installation. Settings are simple i just wished it was real leather all around being the price and doesn’t seem to get the upper shoulders as well as i’d like. Other than that seems like a good buy so far.
Chenping li (verified owner) –
My husband and I like this massage chair very much. The only shortcoming is that it can’t massage big legs, which is the only shortcoming. I bought the most high-end massage chair of this brand. 2 days delivery, within the stipulated time, the transport is very good
BJ (verified owner) –
Stay FAR AWAY from this company!!! There’s LITERALLY NO CUSTOMER SERVICE! The chair arrived less than a week ago and seemed OK but the heating function does not work! Otherwise everything was fine, massages were great. Called, emailed, left voice messages for them, and NOBODY responds!. Do not buy from them! If something goes wrong (and something always does)…..You will get no support!. I’ve purchased/used other massage chairs and Never had issues like these. RUN in the other direction folks! Returning it!
UPDATE:
So I was contacted by one of the team leaders for this company about a week after and he sincerely tried to assist and attempted service recovery. He was very apologetic for the delay in response by their customer service team and took ownership as the manager for the issues. That was much appreciated after the fact, and gave me some sense of appeasement. Would consider trying one of their products in the future as they truly seem to care about service recovery and customer satisfaction.
Harold P. Blaise (verified owner) –
Fits perfect in bedroom. Color is right on.
cody (verified owner) –
6 MONTH UPDATE: Still regularly use this chair! I have found that my knees do not like the side-to-side motion included in some of the programmed massages but still not regretting this purchase.
This puts my husband and I to sleep more often than not! SUCH a relaxing experience. Love the foot rollers and the legs adjust to my short self. One con is that it rarely locates my shoulders properly in the body sync and the manual adjustment period is too short to always get it right. In that case, I have to start all over again which is an unnecessary hassle. Also, I wish the heated seat worked a little better. Hard to tell it’s on.
p (verified owner) –
Works great!
Mugz30 (verified owner) –
Wife looks forward to using after a long day of work. Very useful after a stressful day.
Lorena Gonzalez (verified owner) –
This was a really great investment! I’m very glad I purchased this chair because it’s very great, my entire family loves it so much and we don’t go to get massages anymore anywhere but the comfort of our home! I would definitely recommend!!
PAUL N. (verified owner) –
This is like a 10k massage chair for a fraction of the price. Full of features and very nice materials.
jesse smith (verified owner) –
Like the various massage styles and comfortable chair. Stretching feature helps to lose up tight muscles and joints. Note: Chair is full size and barely fit through the bedroom doorway even with the door taken off.
Philip (verified owner) –
I have not used a lot of massage chairs before but I definitely like this one. It offers a lot of different pre-set massage settings and it even offers a spot massage. You can manually select an area along the SL track and have it stop. Then you can choose a type of massage like Kneading and play with the settings such as width and intensity. The timer offers a max of 30 minutes and it increases in 5 minute increments starting from 5 minutes. So far I have enjoyed using it after work or for a post gym muscle relaxation (there is a muscle relax preset massage that is very good). I do not have any major complaints so far except that the cushion seems to have conform to the machine (meaning the padding seems to be thinner than expected along the SL track, maybe it was designed that way).
GRS (verified owner) –
We received this chair as a gift from a family member. It was a very generous gift! I just wish that the described functionality lived up to the company’s own specs in the user manual.
Pros: The PS6500 is almost completely assembled out of the box. The footrest is the only thing that needs to be attached, along with two multi-pin electrical connectors, and a pneumatic line. It is very easy to do even if you are only slightly mechanically inclined. The touchscreen only needs to be snapped into its cradle, and the A.I. Care sensor needs to be placed in its bracket. Those items are already hard-wired. There are some zippers that need to be zipped up on the seat, and then you are up and running.
The chair has many different programs and the leg extension is spring loaded to conform to your height. The heat doesn’t get too hot, but I’m sure that will keep the seat materials from prematurely breaking down over time. There are pneumatics for the arm, shoulder, and leg massage. The foot rollers feel good. The Shiatzu Massage is pretty intense and the track takes it from your neck to the lower glutes. The chair senses you height, but you can make manual adjustments if needed. There are 25 ambient white noise sounds that are selectable to play while you are massaged. It has a wireless charging cradle above the left armrest. There are adjustments to increase air intensity, speed, and strength. Overall, I found the massage capabilities to be very relaxing. It has so many programs that it will probably take weeks to get through them all.
Cons: The Bluetooth is a little wonky. When I first tried to connect per the user manual instructions, it said an app was needed when I tried to select it from the dropdown list on my phone. The user manual states that it should ask for the four digit password code provided to pair. I shut it down overnight, tried it again the next day, and this time it worked as described in the user manual. I did try downloading the app, but it is not connecting. I emailed Real Relax and they are working on an app fix. I don’t think you really need an app though. When you are in the chair all of the controls are right there in front of you, including voice command.
Jennifer Waters (verified owner) –
I feel better, I sleep better, and my kids enjoy as well!
Ioanna (verified owner) –
Working the hours that I work and the lifting I have to do on my heavy duty job this machine has been the best possible solution. I come home and melt in the chair. It has so many various functions to massage you in different areas and with different intensities and form. My mother in law who is a recovering stroke survivor uses this daily for fifteen minutes and puts on the tranquil music. She said that this makes her right side which has been numb for 13 years feel so much better.
I would recommend this for anyone who is looking for a massage chair. You will not regret it. It truly is so relaxing.
Massage chair is very helpful, so comfortable, and it looks so nice! (verified owner) –
The massage chair is very comfortable and helpful and looks nice !
Noel (verified owner) –
Easy to assemble. Great massage chair.
B. Montgomery (verified owner) –
Revised****
They finally reached out and sent the correct part. Now it works well. ****
I have filled out their online product support page, I have emailed them, I have called them and I am currently on hold for the 4th call. Still no actual response other than, “We will contact you soon.” My item arrived on June 14th without the parts to attach the foot piece and I have reached out daily since then. Today is June 28th. I am fed up and feel the only option is to return the item!! This is my 3rd RealRelax purchase and the chairs are great but the service is awful!!!
Anseladams (verified owner) –
I love it so much I bought one for my parents. It is always a hit with guests. Highly recommend.
Diana L. Boger (verified owner) –
we love our chair, it is relaxing, and I’m not good at relaxing, this chair, relieves pain, stretches out sore muscles. the heat in the back is an added bonus. I can not say enough good about this chair, we love it, it is comfortable beautiful. We keep trying new programs, each program can be adjusted to your needs. i would give this chair a10 star if they had it . Buy this chair if you are seriously looking you won’t be sorry
Craig Pollard (verified owner) –
Paid a little more than I wanted to, but after reading with the reviews, I decided to make the purchase.
I’ve only had the chair for a couple of weeks, but I get in it daily. I have frequent lower back pain and it has eased the tension and the pain very well.
Excited to find out about its longevity, but the functionality is outstanding.
Kyler Daugherty (verified owner) –
Yes it’s heavy and yes measure your doors! It took 4 people to get it inside and carry it upstairs. But OMG was it worth it! I love this thing so much! My friends ask to come over to use it all the time! Everyone is in love with it! I would say if you weigh over 250 pounds maybe go with a different model. My dad and mom are both bigger people and yes the chair worked for them, but both couldn’t get their arms in side arm massages, while in the chair. I weigh 170 lbs and this thing is as if it was built for my body perfectly. I use it every single day. I have neuropathy in my neck from a car accident ten years ago. And this chair has helped me tremendously. ALSO IF YOU WANT IT TO DO YOUR NECK FLIP THE PILLOWS UP! I was Leary about getting this chair because of complaints about it not massaging neck enough. On the screen it will tell you to flip pillow up if want neck done. And omg does it massage neck. Sometimes I’m like ahhhh too much tooo much haha. After I use the chair I hang upside down at a 45 degree angle in my inversion table ($130), my neuropathy use to be a 8 or 9 and now it’s like a 1 or 2!!!
TatsuSaisei (verified owner) –
I LOVE this chair! I fell in love with the FAVOR-06 model that our community college bought for its student wellness center, and after just ONE use in that model I decided to shop for my own. I would have been content with the model I originally tested, but after seeing the features in this model, I felt it was well worth the upgrade, to go with the BEST model they currently make (as of Aug 2023)The ONLY complaint I have about this chair, over the FAVOR-06, is that the 06 model has foot rollers, that “spin” in a circular motion, where the foot scrapper of this chair is a tad too strong, and a few times I recoiled from the strength of it, but I have sensitive feet. You quickly learn to “relax” and allow your feet to move instead of being so rigid (which is ultimately the purpose of these machines… to loosen you up from being so tense)A further note, if you are not used to getting a massage, you are going to be sore after the first few sessions, this is absolutely normal and should not make you feel like there is anything wrong with you, or the chair. Give your body a week or so to get used to it and you will find yourself craving to use it more often than not!With 4 adults in my house, the biggest challenge is coordinating the usage due to owning just one chair.Be advised too, you do NOT want to use for more than 30 minutes at a time, and you want to allow the machine to rest between sessions, or you may prematurely wear out and/or overheat the devices motors.If you are even remotely on the fence about getting one, get it!
PRI…leader (verified owner) –
I get in at 7pm and wake up clueless at 2:30am. This chair puts you to sleep, so amazing. Say bye bye to sore muscles
Mustafa (verified owner) –
It’s a 5 star for the price 4.5 star if I compare it to the $10,000 massage chair
It has 90% of the things the real expensive ones do.
Need calf rollers & foot rollers can be better
Also if rollers can hit next to neck that would have been 100%
Sara (verified owner) –
Purchased this after I realized how much I was spending at the chiropractor and on physical therapy for my various back and nerve pain issues. A massage chair is obviously ridiculously expensive and I can’t believe I did it, but I don’t regret it for a second. I use it while I’m watching TV at night and it not only makes my back feel better but I can actually feel my circulation being better… and my nerve pain is less… and it’s just such an indescribable positive feeling of doing something good for my health and wellbeing. The heat function is so comforting and the way it stretches in the Thai and Indian message modes is incredible. I chose this particular model/brand partially because of the color and design and it fits perfectly with my other furniture. It’s a huge hit and conversation piece for anyone who visits and I love that others can enjoy it too! This chair seems reasonably priced for what you are getting and if you can swing it you will be glad you did.
A. Wilson (verified owner) –
We use it everyday, we love it. If you are shorter than 5’2” it’s not really going to get your calves. I do wish the chair got your butt more. Also, you can set it to where it massages your feet the whole time.
admin –
Thank you for your kind purchase. If there’s anything we can do to help, let us know.