Our Toll Free number is (855) 90-COAST (26278)
Or you can send us email contact@coastalrest.com
for Warranty: service@coastalrest.com
Yes. You are more than welcome to call us and place your order over the phone. Our hours are Monday – Friday 9am to 6pm, Saturday 12pm-4pm, Sunday 12pm-2pm
Yes, for all massage chairs we offer a 30-day money back guarantee. We do not offer refunds after 30 days. If buyer decided to return, buyer will be charged for ALL delivery and shipping charges (delivery, shipping charges to and from our facility). All massage chair brands offer an exchange of a new unit if there are defects in the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.
How about International Orders?
Duties, taxes and customs are the responsibility of the consumer and must be paid upon receipt of the shipment. These rules vary by country, and your local government determines duty and customs charges. All international orders must be paid by credit card. International shipments are subject to Duties, Taxes, Broker Fees, and Customs Fees in your country. These EXTRA fees are YOUR responsibility and must be paid upon receipt of the shipment.
Questions about shipping information?
Don’t see the answer you need? Contact us from one of the methods below.
Coastal Rest, LLC
2054 Vista Parkway
West Palm Beach, FL 33470
PHONE
1-855-90-COAST (26278)
EMAIL
info@coastalrest.com
WARRANTY SERVICE
service@coastalrest.com
Copyright © 2024 Coastal Rest, LLC
You will receive a confirmation email explaining your purchase and details immediately after your purchase.
Contact Coastal Rest as soon as possible. As long as your item has not shipped, we can cancel your order and credit you the full amount. If your order has already shipped please refer to our RETURN POLICY.
Yes we do, however shipping and delivery times vary. Please call before placing an order for a shipping quote and estimated delivery timeframe.
We sell many different products and brands, therefore it is hard to give an exact time period. Each individual product will have a time period in which it will ship. Some products could ship within a week and some could take up to 1-3 weeks depending on the individual product. If you have more questions about delivery time please give us a call at 855-902-8707. When the order is processed, you will receive your confirmation e-mail with a shipping time for your particular product.
White glove delivery service refers to a premium delivery option offered by some companies. Unlike standard delivery services where items are simply dropped off at a location, white glove delivery involves additional services such as:
1. Delivery Inside the Home: The delivery personnel will bring the item(s) directly into the customer’s home or designated room.
2. Assembly and Installation: They may assemble and install the delivered items if required, such as furniture, appliances, or electronics.
3. Removal of Packaging Materials: White glove delivery often includes the removal of packaging materials, ensuring the customer’s home is left clean and tidy.
4. Special Handling: Fragile or sensitive items may receive special handling and care during transportation and delivery to ensure they arrive in pristine condition.
5. Scheduled Delivery: Customers often have the option to schedule a specific delivery time that is convenient for them, providing greater flexibility.
Overall, white glove delivery services aim to provide a hassle-free and high-touch experience for customers, particularly for large or valuable items that require careful handling and setup.
Yes we do.
We offer white glove delivery service to customers all over the United States by partnering with reputable, trained, third-party delivery companies with good track records and excellent insurance coverage.
The Coastal Rest Team work closely with the selected delivery partners throughout the U.S. to integrate their services seamlessly into our business operations and logistics. We partner with them to keep our customers informed throughout the delivery process, from order confirmation to final delivery and setup. We partner to provide clear communication channels for inquiries, updates, and feedback, and offer responsive customer support to address any issues or concerns promptly.
We regularly evaluate the performance of our white glove delivery service and seek feedback from customers to identify areas for improvement. Make adjustments as necessary to enhance the overall customer experience and maintain a high level of satisfaction.
Subject: Important Notice Regarding Sales Tax
At Costal Rest, we strive to maintain transparency and clarity in all aspects of our business operations.
As a responsible business, we comply with ALL applicable tax laws and regulations. Therefore, we are required to charge sales tax on eligible purchases based on the respective state’s tax laws.
For customers located in the United States, please note that sales tax will be applied to your order in accordance with the tax rates of your shipping address. This ensures compliance with state and local tax regulations across the country.
For customers residing in Florida, please be aware that state sales tax will be applied to your order as mandated by Florida tax laws.
We understand that tax policies can be complex, and we’re here to assist you with any questions or concerns you may have. If you have specific inquiries regarding sales tax or need assistance with your order, please don’t hesitate to reach out to our customer service team at 1-855-90-COAST (26278). Thank you for your continued support and understanding.
Warm regards,
